frequently asked questions
We will refund any items that are not suitable if you return them to us by post within 28 days of receipt or proof of purchase. Items must be unworn and returned with all labels intact. Items should be in their original packaging.
No problem, please get in touch at email@example.com so that we can resolve it quickly for you.
Of course! You have 28 days in which to exchange your item.
Items must be returned for exchange unworn and with all labels intact.
Items should be in their original packaging.
To help you action your exchange, please contact us via email at firstname.lastname@example.org
Once we receive your return, it can take up to 10 days to process. Following this, your refund should show in your account within 2-5 days. Please note payment for refund will be given back onto the account in which the purchase was made from.
For International refund, please allow more time as some banks may take longer to process.
For general enquiries please contact us via email at email@example.com
For press enquiries please contact via email at firstname.lastname@example.org
For wholesale enquiries please contact via email at email@example.com
Alternatively, you can write to us at: Kemp House, 160 City Road, London, EC1V 2NX (please be aware, this is not a returns address).