Once you have placed an order with us, you should receive a confirmation email immediately. When your order has been dispatched, we shall send you a notification email containing the tracking information.
If you have not received any emails from us after placing an order, please contact us at firstname.lastname@example.org.
We try to dispatch your order within 24 hours of you placing it. If you select Standard UK delivery at checkout, delivery can take between 2 to 3 days after dispatch. We also offer UK Next Working Day delivery.
For international orders we use DHL Express, for which delivery can take between 2 to 7 days depending on the destination. If you need more information on delivery times before placing an international order, please contact us at email@example.com.
If you have not yet received your order within the specified time-frame, please get in touch at firstname.lastname@example.org so that we can follow up with the delivery courier and resolve the issue for you.
You will be liable for all import duties, customs and taxes for orders delivered outside of the UK. These will be due at the point of or after delivery.
Please be aware that we do not have any control over duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.